Shipping policy

Due to the problems that we are all having with the coronavirus, all shipments may be delayed due to the post office and companies external to us, this delay won't be a major cause to cancel orders once they have already been processed and shipped. We are extremely sorry for the inconvenience, and we hope that the situation that is being experienced is understood not only in Spain if not all over the world. Orders are safe and will reach the end customer.

All our orders are processed the same day they are managed on our site web, unless the order has been registered on a holiday or weekend, in whose case will be processed the next business day.

We always guarantee the delivery of your order, but promotions and offers Specials may be delayed due to high demand for our products.

Once the order has been verified, it is processed within 1/6 days and shipped to the delivery address. All our products leave our facilities 1/6 days after the order. We ship to all countries by ship, which allows us to offer a service international.

Estimated average timing of delivery: Normally: 10-14 days depends on the demand for products. In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc ...) or logistics issues, shipping may take 3-4 weeks.

Having a margin of 50 days for the product to arrive, if not You can proceed to the refund for lost / not shipped order.

All our shipments are insured and have a tracking number that you can facilitate the delivery of your order.

Consider if the client does not put the correct address in the order and does not notify us minutes after order (before the shipment and package is processed) and the package cannot be delivered to the wrong address, there will be no option to refund and the next shipment of said package will be borne by the customer and buyer.

If at the time of delivery of the order it is not possible to contact the Customer is notified via mailbox and if in X days the package is not collected from the notified office, it will be sent to the factory again having lost said package without option to refund.

If the shipment has already been made, it will not be possible to change the address of delivery as shipments are delivered by third party and not we have the power to change the delivery address once the order has been shipped from the warehouse, so the customer is responsible for the loss of package in If you have not indicated the correct address, you have changed house or similar. Factors such as logistics delays and customs clearance can affect the timeframe estimated delivery. ODIS HATS is not responsible under any circumstances for taxes, fees tariffs applied to the shipment o tariffs that may be applied in customs by the purchased package, so the buyer and customer of ODIS HATS will be responsible.

ODIS HATS providing the required value at customs without being able to process a return. We ship from Spain to anywhere in the world. To request any information or concerns about shipping and delivery, please contact us at customers@odishats.com Our products come from Spain, any design used is registered and any resemblance to another brand is coincidental. We do not sell any brands, and we do not include any logos on our product.