Refund policy
We have a 15-day return policy, which means you have 15 natural days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at contact@odis.es.
Once your return request has been approved, we will provide you with the appropriate return instructions according to your country and location.
Depending on your location, we may:
- provide you with a return shipping label,
- ask you to drop off the parcel at a designated collection point,
- arrange a pickup from your address,
- or provide you with alternative return instructions suitable for your country.
Return shipping costs are the responsibility of the customer. If ODIS provides a return shipping label or arranges the return shipment on your behalf, the corresponding return shipping cost will be deducted from your refund, unless the return is due to a defective, damaged or incorrect item.
Please do not send any item back without first contacting us and receiving return instructions.
You can always contact us for any return-related question at contact@odis.es.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, ODIS will cover the reasonable return shipping costs when applicable.
Exceptions / non-returnable items
Certain types of items cannot be returned, including custom or personalized products, and any other items specifically identified as non-returnable at the time of purchase.
Please contact us if you have questions or concerns about a specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.
Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method.
Where applicable, any return shipping costs paid or arranged by ODIS on your behalf will be deducted from the refund amount.
Please remember that it may take some time for your bank or credit card provider to process and post the refund.